FAQ (Frequently Asked Questions)

1. What products does ZUP TECH sell?

We sell solar panels, batteries, inverters, IPS systems, and other solar accessories.

2. Do your products come with warranty?

Yes. Most products come with manufacturer warranty. Duration depends on the product type.

3. How long does delivery take?

  • Dhaka: 1–3 days
  • Outside Dhaka: 2–5 days

4. Do you provide installation service?

Yes, we provide installation support for selected products and locations.

5. What payment methods do you accept?

  • Cash on Delivery (COD)
  • Online payment (bKash, Nagad, card, etc.)

6. Can I return a product?

Yes, if:

  • Product is damaged
  • Wrong item delivered
  • Product is defective

(Conditions apply — see Return Policy)

7. How do I claim warranty?

  • Contact support
  • Provide invoice
  • Submit issue details
  • Wait for verification

8. Do solar panels work during power outage?

Yes, if you use:

  • Battery system
  • Hybrid inverter

9. How long do solar panels last?

Solar panels can last 20–25 years, with gradual performance reduction over time

10. Is solar suitable for Bangladesh?

Yes. Bangladesh has strong sunlight, making solar energy highly effective.

11. Do you offer bulk or commercial solutions?

Yes, we provide customized solutions for:

  • Homes
  • Businesses
  • Industrial setups

12. How can I contact ZUP TECH?