1. Return Eligibility

You can request a return if:

• Product is damaged
• Wrong product delivered
• Product is defective

You must notify us within 24–48 hours of delivery.

2. Non-Returnable Cases

• Change of mind
• Used or damaged by customer
• Minor color/appearance variation

This reflects typical Bangladesh eCommerce return practices

3. Return Process

• Contact support with order details
• Provide photo/video proof
• Our team will verify and arrange return

4. Refund Policy

• Refund processed within 7–10 working days
• Online payment refunds may take longer depending on gateway

5. Exchange Policy

• Available for defective or wrong products
• Subject to stock availability